Service Disruption - Alternative Payments HiPay
Incident
Report for Cybersource
Resolved
The issue affecting HiPay alternative payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 29 April 2024 08:17 GMT
Reported End Time: 29 April 2024 11:06 GMT
Impact: Customers are now able to use HiPay alternative payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18191441
Reported Start Time: 29 April 2024 08:17 GMT
Reported End Time: 29 April 2024 11:06 GMT
Impact: Customers are now able to use HiPay alternative payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18191441
Monitoring
The issue affecting alternative payment services is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use HiPay alternative payment services as normal.
Reported Start Time: 29 April 2024 08:17 GMT
Reported End Time: 29 April 2024 11:06 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18191441
Impact: The issue has been mitigated and customers are now able to use HiPay alternative payment services as normal.
Reported Start Time: 29 April 2024 08:17 GMT
Reported End Time: 29 April 2024 11:06 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18191441
Investigating
Cybersource is aware of an issue that is currently affecting alternative payment services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use alternative payment services. this may limit payment options and cause an inconvenience to users and in some cases transaction declines.
Reported Start Time: 29 April 2024 08:17 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18191441
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use alternative payment services. this may limit payment options and cause an inconvenience to users and in some cases transaction declines.
Reported Start Time: 29 April 2024 08:17 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18191441
This incident affected: Payment Services (Alternative Payments).