Monitoring
The issue has been mitigated and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use impacted services as expected.
Reported Start Time: 10 Oct 2026, 04:26 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
Impact: The issue has been mitigated and customers are now able to use impacted services as expected.
Reported Start Time: 10 Oct 2026, 04:26 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
Update
We continue investigating an issue impacting a subset of Cybersource Enterprise authorization transactions.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
Update
We are investigating an issue impacting a subset of Cybersource Enterprise authorization transactions.
We are closely monitoring the environment and working to identify the underlying cause.
We will provide additional updates as more information becomes available.
Impact:
Clients may experience intermittent transaction timeouts, processing delays, or authorization failures.
Start Time: 10 Oct 2026, 04:26 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
We are closely monitoring the environment and working to identify the underlying cause.
We will provide additional updates as more information becomes available.
Impact:
Clients may experience intermittent transaction timeouts, processing delays, or authorization failures.
Start Time: 10 Oct 2026, 04:26 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
Investigating
Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27195744
This incident affects: Payment Gateway Processing (Chase Paymentech Solutions, FDC Compass, FDC Nashville Global, Global Payments North America (GPN)).