Bluefin POS Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their login credentials at the following link.
Resolved
The issue that affected Bluefin, a POS terminal service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 21 January 2026 at ~9:50 GMT
Reported End Time: 21 January 2026 at 17:47 GMT
Impact: POS transactions processed through our Bluefin terminals are now operating as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23732732
Reported Start Time: 21 January 2026 at ~9:50 GMT
Reported End Time: 21 January 2026 at 17:47 GMT
Impact: POS transactions processed through our Bluefin terminals are now operating as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23732732
Monitoring
Cybersource was aware of an issue that affected Bluefin, a POS terminal service that intermittently failed transactions.
The issue is now mitigated and we are monitoring closely to ensure the issue is resolved.
Impact: POS transactions that ran through our Bluefin POS terminal product may have failed.
Reported Start Time: 21 January 2026 at ~9:50 GMT
Reported End Time: 21 January 2026 at 17:47 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
The issue is now mitigated and we are monitoring closely to ensure the issue is resolved.
Impact: POS transactions that ran through our Bluefin POS terminal product may have failed.
Reported Start Time: 21 January 2026 at ~9:50 GMT
Reported End Time: 21 January 2026 at 17:47 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
This incident affected: Payment Services (Acceptance Devices).