Commercio Latino Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Commercio Latino services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 21:45 GMT 5 November 2024
Reported Start Time: 22:41 GMT 5 November 2024
Impact: Customers are now able to use Commercio Latino services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19418179
Reported Start Time: 21:45 GMT 5 November 2024
Reported Start Time: 22:41 GMT 5 November 2024
Impact: Customers are now able to use Commercio Latino services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19418179
Monitoring
Visa was aware of an issue affecting Commercio Latino transaction processing. A fix has been implemented to mitigate the issue and we are monitoring to confirm it is resolved.
Impact: Merchant may have observed their transactions for the period returning an ESYSTEM General System Error.
Reported Start Time: 21:45 GMT 5 November 2024
Reported Start Time: 22:41 GMT 5 November 2024
Next Update: As status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19418179
Impact: Merchant may have observed their transactions for the period returning an ESYSTEM General System Error.
Reported Start Time: 21:45 GMT 5 November 2024
Reported Start Time: 22:41 GMT 5 November 2024
Next Update: As status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19418179
This incident affected: Payment Gateway Processing (Comercio Latino).