Account Updater Batch Processing - Service Disruption

Incident Report for Cybersource

Postmortem

Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.

Post Incident Report

Posted Jul 30, 2025 - 02:54 UTC

Resolved

Cybersource was aware of an issue which affected the Account Updater Batch Processing.

The issue has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact: Merchants may have observed that their successfully submitted batches were not processed.

Reported Start Time: 18 July 2025
Reported End Time: 11:39 GMT on 24 July 2025

Next Update: No further updates, issue resolved.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21413065
Posted Jul 25, 2025 - 00:24 UTC
This incident affected: Payment Services (Account Updater).