Payment Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Payment Services with a partner in the payment's ecosystem has now been fully resolved.
Reported Start Time:12 September 2024 06:15 GMT
Reported End Time:12 September 2024 12:56 GMT
Impact: Customers are now able to use the payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19060544
Reported Start Time:12 September 2024 06:15 GMT
Reported End Time:12 September 2024 12:56 GMT
Impact: Customers are now able to use the payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19060544
Monitoring
The issue affecting Payment Services with a partner in the payments ecosystem has been mitigated and we are monitoring closely to ensure the issue is resolved.
Impact: Users may have experienced latency or performance issues with one or more of the Payment Services. This may have delayed the processing of transactions.
Reported Start Time: 12 September 2024 06:15 GMT
Next Update: As current status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19060544
Impact: Users may have experienced latency or performance issues with one or more of the Payment Services. This may have delayed the processing of transactions.
Reported Start Time: 12 September 2024 06:15 GMT
Next Update: As current status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19060544
Identified
We have identified the issue affecting Payment Services with a partner in the payments ecosystem, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 12 September 2024 06:15 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19060544
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 12 September 2024 06:15 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19060544
This incident affected: Payment Gateway Processing (Chase Paymentech Solutions, FDC Compass, FDC Nashville Global, FDMS Nashville).