Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Support continues troubleshooting to understand reason for impact.
Impact: The issue has been mitigated and customers are now able to use PROSA services as expected.
Reported Start Time: 17 April 2025 at 18:04 GMT
Reported End Time: 17 April 2025 at 21:56 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC20536718
Impact: The issue has been mitigated and customers are now able to use PROSA services as expected.
Reported Start Time: 17 April 2025 at 18:04 GMT
Reported End Time: 17 April 2025 at 21:56 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC20536718
Update
Cybersource is aware of the issue that is currently affecting PROSA transaction processing. We appreciate your patience as we continue to investigate the issue.
Impact:
Merchants may experience increased errors while using Cybersource services for payment processor PROSA.Authorization failure due to time-out errors.
Reported Start Time:17 April 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536718
Impact:
Merchants may experience increased errors while using Cybersource services for payment processor PROSA.Authorization failure due to time-out errors.
Reported Start Time:17 April 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536718
Investigating
Cybersource is aware of an issue that is currently affecting Prosa transaction processing. Cybersource observed an increase in intermittent errors through the Prosa gateway. Merchants impacted may have seen a "Processing Time-Out" returned in their authorization transactions. We are investigating the cause and working urgently to resolve the issue.
Impact:
Merchants may experience increased errors while using Cybersource services for payment processor PROSA.Authorization failure due to time-out errors.
Reported Start Time:17 April 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536718
Impact:
Merchants may experience increased errors while using Cybersource services for payment processor PROSA.Authorization failure due to time-out errors.
Reported Start Time:17 April 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536718
This incident affects: Payment Gateway Processing (Prosa).