European Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting the European transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 25 September 2025 at 21:00 GMT
Reported End Time: 25 September 2025 at 21:27 GMT
Impact: Customers are now able to use the European services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22132726
Reported Start Time: 25 September 2025 at 21:00 GMT
Reported End Time: 25 September 2025 at 21:27 GMT
Impact: Customers are now able to use the European services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22132726
Monitoring
The incident has now been mitigated, and we are monitoring closely to ensure it is resolved.
Impact: The issue has been mitigated, and customers are now able to use European services as expected.
Reported Start Time: 25 September 2025 at 21:00 GMT
Reported End Time: 25 September 2025 at 21:27 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22132726
Impact: The issue has been mitigated, and customers are now able to use European services as expected.
Reported Start Time: 25 September 2025 at 21:00 GMT
Reported End Time: 25 September 2025 at 21:27 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22132726
Investigating
Cybersource is aware of an issue that is currently affecting European transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 25 September 2025 at 21:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22132726
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 25 September 2025 at 21:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22132726
This incident affected: Payment Gateway Processing (AIB Merchant Services (AIBMS), Barclays Merchant Services, HSBC, Streamline).