Payments 2.0 Alt Pay Service Disruption in CAS/TEST
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting payments 2.0 Alt Pay Services in the CAS/TEST service environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: The issue has been resolved, and users are now able to use 2.0 Alt Pay Services in the CAS/TEST service environment as normal.
Reported Start Time: 4 May 2026 17:57 GMT
Reported End Time: 5 May 2026 18:26 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
Impact: The issue has been resolved, and users are now able to use 2.0 Alt Pay Services in the CAS/TEST service environment as normal.
Reported Start Time: 4 May 2026 17:57 GMT
Reported End Time: 5 May 2026 18:26 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
Update
-CyberSource teams continue to investigate the issue affecting Payments 2.0 Alt Pay -Services in the CAS/TEST service environment.
-We appreciate your patience as we urgently work towards mitigation of the issue.
Impact: Users may experience payment processing errors.
Reported Start Time: 4 May 2026 17:57 GMT
Next Update: 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
-We appreciate your patience as we urgently work towards mitigation of the issue.
Impact: Users may experience payment processing errors.
Reported Start Time: 4 May 2026 17:57 GMT
Next Update: 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
Investigating
Cybersource is aware of an issue that is currently affecting Payments 2.0 Alt Pay Services in the CAS/TEST services environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing errors.
Reported Start Time: 4 May 2026 17:57 GMT
Next Update: Within 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing errors.
Reported Start Time: 4 May 2026 17:57 GMT
Next Update: Within 120 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25414827
This incident affected: Sandbox/Testing Environment (Payment Services).