Payer Authentication Issue
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 14:14 GMT 26 March 2024
Reported End Time: 14:41 GMT 26 March 2024
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17974928 / INC17974969
Reported Start Time: 14:14 GMT 26 March 2024
Reported End Time: 14:41 GMT 26 March 2024
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17974928 / INC17974969
Monitoring
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the 3DS authentication via the Payer Authentication Service as normal
Reported Start Time: 14:14 GMT 26 March 2024
Reported End Time: 14:41 GMT 26 March 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17974928 / INC17974969
Impact: The issue has been mitigated and customers are now able to use the 3DS authentication via the Payer Authentication Service as normal
Reported Start Time: 14:14 GMT 26 March 2024
Reported End Time: 14:41 GMT 26 March 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17974928 / INC17974969
Investigating
Cybersource is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.
This incident affected: Risk (Payer Authentication Processing).