Email OTP Issue in Customer Acceptance System
Incident
Report for Cybersource
Resolved
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:2 July 2025
Reported End Time:19:40 GMT 3 July 2025
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC21237166
Reported Start Time:2 July 2025
Reported End Time:19:40 GMT 3 July 2025
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC21237166
Monitoring
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to receive OTP emails to access Business Center in Customer Acceptance System (CAS).
Reported Start Time:2 July 2025
Reported End Time:19:40 GMT 3 July 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: The issue has been mitigated, and customers are now able to receive OTP emails to access Business Center in Customer Acceptance System (CAS).
Reported Start Time:2 July 2025
Reported End Time:19:40 GMT 3 July 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Update
Cybersource continues to work urgently to resolve the issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.
We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS).
Reported Start Time: 2 July 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS).
Reported Start Time: 2 July 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Update
Cybersource continues to work urgently to resolve the issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.
We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)
Reported Start Time: 2 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)
Reported Start Time: 2 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Investigating
Cybersource is aware of an issue that is currently affecting email One Time Passcode (OTP) in our Sandbox/Testing Environment.
Initial investigation revealed that the issue could be related to a new subdomain "donotreply@test.cybersource.com" applied. We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround while we are work urgently to resolve the issue.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)
Reported Start Time: 2 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-33050
Initial investigation revealed that the issue could be related to a new subdomain "donotreply@test.cybersource.com" applied. We advise merchants to whitelist the new sender address "donotreply@test.cybersource.com" as a temporary workaround while we are work urgently to resolve the issue.
Impact: Merchants are unable to receive email OTP to access Business Center in Customer Acceptance System (CAS)
Reported Start Time: 2 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-33050
This incident affected: Sandbox/Testing Environment (Portals).