Payer Authentication Issue in India Data Center
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 12:01 GMT on 03/15/2023.
Reported End Time: 12:13 GMT on 03/15/2023.
Impact: Customers are now able to use the Payer Authentication Services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC15628686
Reported Start Time: 12:01 GMT on 03/15/2023.
Reported End Time: 12:13 GMT on 03/15/2023.
Impact: Customers are now able to use the Payer Authentication Services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC15628686
Investigating
Cybersource is aware of an issue that is currently affecting Payer Authentication Services in India Data Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with authentication calls.
Reported Start Time: 12:01 GMT on 03/15/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15628686
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with authentication calls.
Reported Start Time: 12:01 GMT on 03/15/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15628686
This incident affected: Risk (Payer Authentication Processing).