Klarna and Sofort Issue
Incident
Report for Cybersource
Resolved
The issue affecting the Klarna and Sofort transactions has now been resolved and this is the final update.
Start: 23/01/2023 15:54 GMT
End: 24/01/2023 15:57 GMT
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 000582237
Start: 23/01/2023 15:54 GMT
End: 24/01/2023 15:57 GMT
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 000582237
Identified
We have identified an issue that is currently affecting Klarna and Sofort transactions
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users would have experienced a system error, reason code 150, when performing Payments, credits and Status checks for Klarna and Sofort payments.
Start: 23/01/2023 15:54 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 000582237
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users would have experienced a system error, reason code 150, when performing Payments, credits and Status checks for Klarna and Sofort payments.
Start: 23/01/2023 15:54 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 000582237
Investigating
Cybersource is aware of an issue that is currently affecting the Klarna and Sofort alternative payment processing
We are investigating the cause and working urgently to resolve the issue.
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:
We are investigating the cause and working urgently to resolve the issue.
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:
This incident affected: Payment Services (Alternative Payments).