Payer Authentication Issue
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their login credentials at the following link.
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 04:20 GMT, 21 January 2026
Reported End Time: 07:17 GMT, 21 January 2026
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC23719358
Reported Start Time: 04:20 GMT, 21 January 2026
Reported End Time: 07:17 GMT, 21 January 2026
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC23719358
Monitoring
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 04:20 GMT, 21 January 2026
Reported End Time: 07:17 GMT, 21 January 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23719358
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 04:20 GMT, 21 January 2026
Reported End Time: 07:17 GMT, 21 January 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23719358
Update
We continue to investigate the issue affecting the Payer Authentication Service, and we appreciate your continued patience.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 04:20 GMT, 21 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23719358
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 04:20 GMT, 21 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23719358
Investigating
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 04:20 GMT, 21 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23719358
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 04:20 GMT, 21 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23719358
This incident affected: Risk (Payer Authentication Processing).