Business Center Spanish Installed Chrome Browser Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link Post Incident Report
Resolved
The issue affecting Spanish-language installed Chrome users in the Business Center and Invoicing products has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 10 July 2025 at 10:44 GMT
Reported End Time: 29 July 2025 at 19:29 GMT
Impact: Customers who installed Spanish local Chrome Web Browser may now continue use as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21417760
Reported Start Time: 10 July 2025 at 10:44 GMT
Reported End Time: 29 July 2025 at 19:29 GMT
Impact: Customers who installed Spanish local Chrome Web Browser may now continue use as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21417760
Update
We continue to investigate the cause and are working urgently to resolve the issue.
Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
Update
As a possible solution, please try uninstalling Chrome completely and then reinstalling it in English. After that, attempt to download your receipts from the Business Center again.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
Investigating
Cybersource is aware of an issue for Spanish-language installed Chrome users in the Business Center and Invoicing products.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers / Merchants who installed Spanish local Chrome Web Browser may observe a red bar error navigating in the EBC and/or paying using the invoicing application.
Reported Start Time: 22 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21395928
This incident affected: Payment Services (Customer Invoicing and Pay by Link) and Portals (Transaction Search - Business Center).