Settlement/Batching Disruption
Monitoring - The issue affecting settlement/batching for some merchants has been mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue impacting settlement funding has been mitigated.

Reported Start Time: 11 January 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23607721
Jan 14, 2026 - 02:23 UTC
Identified - Cybersource has identified an issue that affected settlement/batching for some merchants. We are monitoring closely to ensure the issue is mitigated.

Impact: Some customers may have experienced settlement/batching issues.

Reported Start Time: 11 January 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23607721
Jan 13, 2026 - 21:57 UTC

About This Site

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API Connection/Endpoints Operational
Flex Operational
Rest API Operational
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Secure Acceptance Operational
Simple Order API Operational
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Webhooks Operational
Corporate and Support Web Sites Operational
Corporate Site Operational
Developer Center Operational
Status Page Operational
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Payment Gateway Processing Operational
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bambora (Payworks) Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Barclays Merchant Services (HISO) Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Citibank India Operational
Comercio Latino Operational
Concardis (Payworks) Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
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Elavon (Payworks) Operational
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First Data Merchant Solutions(Europe) on OmniPay Direct Operational
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Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
Global Payments UCP (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
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Lloyds-OmniPay Operational
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Lynk Operational
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PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
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TSYS Acquiring Solutions Operational
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Vero Operational
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Worldpay VAP Operational
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Sandbox/Testing Environment Operational
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Payment Gateway Processing Operational
Payment Services Operational
Portals Operational
Settlement/Batching Operational
Acceptance Devices Operational
Settlement/Batching Operational
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Comercio Latino Operational
Citibank India Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Barclays Merchant Services (HISO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 17, 2026

No incidents reported today.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026
Planned Maintenance on Acceptance Devices Platform
Completed - The scheduled maintenance has been completed.
Jan 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 07:00 UTC
Scheduled - Reported Start Time: 14 January 2026 07:00 GMT
Reported End Time: 14 January 2026 09:00 GMT

Description:

We will be performing planned maintenance on the Acceptance Devices platform starting at 07:00 AM GMT for approximately 2 hours.
As part of our ongoing efforts to improve the reliability and resilience of our platform, we will optimize the network connection between our datacenters for CyberSource traffic. We do not expect any service disruption during this maintenance window. The current connectivity configuration will remain in place as a backup while a new primary connection is introduced.

Impact:

Customers may experience degraded transaction‑processing performance for approximately 2–3 minutes during the changeover.
Please advise your clients to retry their transactions if they encounter any issues.

Additional Support:

If you have any questions or concerns, please contact the CyberSource Acceptance Devices support team.
Dec 22, 13:13 UTC
Jan 13, 2026
Jan 12, 2026
Tokenization Service Disruption
Postmortem - Read details
Jan 13, 08:04 UTC
Resolved - The issue affecting Tokenization services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 03:58 GMT, 12 January 2026
Reported End Time: 04:26 GMT, 12 January 2026

Impact: Customers are now able to use Tokenization services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23574495
Jan 12, 07:12 UTC
Monitoring - The issue affecting Tokenization services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Tokenization services as normal.

Reported Start Time: 03:58 GMT, 12 January 2026
Reported End Time: 04:20 GMT, 12 January 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23574495
Jan 12, 04:54 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Tokenization services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using Cybersource’s Token Management Service (TMS) may be experiencing intermittent latency or errors when accessing the TMS services to create new tokens. This may also cause delays or interruptions in payment processing.

Reported Start Time: 03:59 GMT, 12 January 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23574495
Jan 12, 04:36 UTC
Jan 11, 2026

No incidents reported.

Jan 10, 2026
Business Center Service Disruption - Token Management
Postmortem - Read details
Jan 12, 22:27 UTC
Resolved - The issue affecting Token Management within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 08 January 2026 at 09:53 GMT
Reported End Time: 10 January 2026 at 00:20 GMT

Impact: Customers are now able to use Token Management within the Business Center services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23559262
Jan 10, 02:08 UTC
Monitoring - The issue affecting Token Management within the Business Center is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use Token Management within the Business Center services as normal.

Reported Start Time: 08 January 2026 at 09:53 GMT
Reported End Time: 10 January 2026 at 00:20 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23559262
Jan 10, 00:51 UTC
Update - We have identified the issue affecting Token Management via the Business Center.

We continue to work urgently to implement a mitigation, and we appreciate your patience.

Impact: Merchants may be prevented from creating tokens from within the Business Center.

Reported Start Time: 8 January 2026 at 09:53 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23559262
Jan 10, 00:19 UTC
Identified - We have identified the issue affecting Token Management via the Business Center and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchants may be prevented from creating tokens from within the Business Center.

Reported Start Time: 8 January 2026 at 09:53 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23559262
Jan 9, 23:26 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Token Management within the Business Center. Merchants may be unable to view the Save button on Token Create Screen in Transaction Management.

We are currently investigating the cause.

Impact: Merchants may be prevented from creating tokens in the Business Center.

Reported Start Time: 9 January 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Jan 9, 22:45 UTC
Jan 9, 2026
Business Center Service Disruption - Reports
Postmortem - Read details
Jan 12, 22:42 UTC
Resolved - The issue affecting the Business Center Reports has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 9 January 2026 at 04:30 GMT
Reported End Time: 9 January 2026 at 17:42 GMT

Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may have been delivered later than usual for some clients. Customers are now able to generate Business Center Reports as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23540142
Jan 9, 18:22 UTC
Update - We continue to investigate the issue with Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Some users may notice delays in generating reports.

Reported Start Time: 9 January 2026 04:30 GMT (corrected)

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23540142
Jan 9, 14:10 UTC
Update - We continue to investigate the issue with Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Some users may notice delays in generating reports.

Reported Start Time: 8 January 2026 22:00 GMT

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23540142
Jan 9, 12:55 UTC
Identified - We have identified the issue affecting the performance of the Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients.

Reported Start Time: 8 January 2026 22:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23540142
Jan 9, 11:39 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients.

Reported Start Time: 8 January 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23540142
Jan 9, 10:49 UTC
Jan 8, 2026

No incidents reported.

Jan 7, 2026
Decision Manager Service Disruption
Postmortem - Read details
Jan 9, 18:11 UTC
Resolved - The issue affecting the Decision Manager Order Status POST Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 2 January 2025
Reported End Time: 12:12 GMT 7 January 2025

Impact: Customers are now able to use the Decision Manager Order Status POST Notifications Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23459305
Jan 7, 23:50 UTC
Update - Cybersource continues to investigate the issue that may be affecting the Decision Manager Order Status POST Notifications. A small number of these status notifications may have failed with a Connection Reset error.

We are working urgently to resolve the issue and appreciate your patience.

Impact: Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to processing of some transactions.

Reported Start Time: 2 January 2025

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23459305
Jan 2, 23:57 UTC
Investigating - Cybersource is aware of an issue that may be affecting the Decision Manager Order Status POST Notifications. A small number of these status notifications may have failed with a Connection Reset error.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to processing of some transactions.

Reported Start Time: 2 January 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23459305
Jan 2, 22:59 UTC
Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

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