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For more information on our Status Page and how to use it, read our support article Cybersource status page

API Connection/Endpoints ? Operational
Flex Operational
Rest API Operational
SCMP Operational
Secure Acceptance Operational
Simple Order API Operational
SOAP Toolkit Operational
Webhooks Operational
Corporate and Support Web Sites ? Operational
Corporate Site ? Operational
Developer Center ? Operational
Status Page ? Operational
Support Center ? Operational
Payment Gateway Processing Operational
Ahli United Bank in Bahrain ? Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Bambora (Payworks) ? Operational
Bank of America Merchant Services on OmniPay Direct ? Operational
Barclaycard HISO (Payworks) ? Operational
Barclays Merchant Services ? Operational
Barclays Merchant Services (HISO) ? Operational
Cardnet International on OmniPay Direct ? Operational
Chase Paymentech Solutions ? Operational
China UnionPay ? Operational
Cielo ? Operational
Citibank India ? Operational
Comercio Latino ? Operational
Concardis (Payworks) ? Operational
Credit Mutuel-CIC ? Operational
Cybersource Latin American Processing ? Operational
eCheck/ACH ? Operational
Elavon ? Operational
Elavon Americas ? Operational
Elavon (Payworks) ? Operational
FDC Compass ? Operational
FDC Germany ? Operational
FDC Nashville Global ? Operational
FDI Australia ? Operational
FDMS Nashville ? Operational
FDMS South ? Operational
Fexco DCC (Payworks) ? Operational
First Data Merchant Solutions(Europe) on OmniPay Direct ? Operational
French Gateways ? Operational
Getneton Software Express ? Operational
Global Payments Greenhouse South Authorization Platform ? Operational
Global Payments International Acquiring on OmniPay Direct ? Operational
Global Payments North America (GPN) ? Operational
Global Payments Omnipay (Payworks) ? Operational
Global Payments UCP (Payworks) ? Operational
HBoS ? Operational
RuPay ? Operational
HSBC ? Operational
Ingenico ePayments ? Operational
JCN Gateway ? Operational
Lloyds-OmniPay ? Operational
LloydsTSB Cardnet ? Operational
Lynk ? Operational
Moneris ? Operational
PayEase China ? Operational
Prosa ? Operational
RBS WorldPay Atlanta ? Operational
Rede ? Operational
Saudi Payments ? Operational
Six ? Operational
Software Express (Getnet) ? Operational
Streamline ? Operational
TeleCheck ? Operational
TSYS Acquiring Solutions ? Operational
UATP ? Operational
Vero ? Operational
Visa Platform Connect (VPC) Gateways ? Operational
Worldpay VAP ? Operational
Payment Services Operational
Account Updater ? Operational
Alternative Payments ? Operational
Acceptance Devices Operational
Customer Invoicing ? Operational
Digital Payments ? Operational
Dynamic Currency Conversion Operational
Payment Services Operational
Payouts Operational
Recurring Billing ? Operational
Secure Storage Operational
Tax ? Operational
Tokenization (TMS) Operational
Unified Checkout Operational
Wells Fargo Service Fee Operational
Portals ? Operational
Access/Login - Business Center ? Operational
Analytics - Business Center Operational
Batch/File Upload - Business Center Operational
Case Management Search - Business Center Operational
Portfolio Management - Business Center Operational
Reports - Business Center Operational
Transaction Search - Business Center Operational
Virtual Terminal - Business Center Operational
Acceptance Devices - Business Center ? Operational
Risk Operational
Account Take Over Protection Operational
Bin Lookup Operational
Decision Manager (DM) Operational
Fraud Management Essentials Operational
List Manager Operational
Partner Risk Controls Operational
Payer Authentication Processing Operational
Third Party Applications ? Operational
Sandbox/Testing Environment ? Operational
API Connection/Endpoints ? Operational
Payment Gateway Processing Operational
Payment Services Operational
Portals ? Operational
Settlement/Batching Operational
Settlement/Batching ? Operational
Ahli United Bank in Bahrain ? Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Bank of America Merchant Services on OmniPay Direct ? Operational
Barclaycard HISO (Payworks) ? Operational
Barclays Merchant Services ? Operational
Cardnet International on OmniPay Direct ? Operational
Chase Paymentech Solutions ? Operational
China UnionPay ? Operational
Cielo ? Operational
Comercio Latino ? Operational
Citibank India ? Operational
Credit Mutuel-CIC ? Operational
Cybersource Latin American Processing ? Operational
eCheck/ACH ? Operational
Elavon ? Operational
Elavon Americas ? Operational
Elavon (Payworks) ? Operational
FDC Compass ? Operational
FDC Germany ? Operational
FDC Nashville Global ? Operational
FDI Australia ? Operational
FDMS Nashville ? Operational
FDMS South ? Operational
First Data Merchant Solutions(Europe) on OmniPay Direct ? Operational
French Gateways ? Operational
Getneton Software Express ? Operational
Global Payments Greenhouse South Authorization Platform ? Operational
Global Payments International Acquiring on OmniPay Direct ? Operational
Global Payments North America (GPN) ? Operational
Global Payments Omnipay (Payworks) ? Operational
HBoS ? Operational
RuPay ? Operational
HSBC ? Operational
Ingenico ePayments ? Operational
JCN Gateway ? Operational
Lloyds-OmniPay ? Operational
LloydsTSB Cardnet ? Operational
Lynk ? Operational
Moneris ? Operational
PayEase China ? Operational
Prosa ? Operational
RBS WorldPay Atlanta ? Operational
Rede ? Operational
Saudi Payments ? Operational
Six ? Operational
Software Express (Getnet) ? Operational
Streamline ? Operational
TeleCheck ? Operational
TSYS Acquiring Solutions ? Operational
UATP ? Operational
Vero ? Operational
Visa Platform Connect (VPC) Gateways ? Operational
Worldpay VAP ? Operational
Barclays Merchant Services (HISO) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Alternate Payment Common Transaction Processing (CTP) API Maintenance 27 April - 1 May, 2024 Apr 27, 2024 04:30 - May 2, 2024 05:20 UTC
The renewal of our Alternate Payment Common Transaction Processing API is a process that occurs at regular intervals. In this process, Cybersource creates a certificate and provides it to our list of Alternate Payment Partners. The certificate contains a public key in which our partners are required to update on their end. The keys must be updated by all partners that are integrated with our CTP API at a precise time. The certificate renewal date is 27 April 2024 04:30 GMT

Impact: Clients may be impacted if the payment service provider does not update the certificate or may see failures during the certificate update if they do not support multiple certificates. In the event there is an issue arising from the certificate renewal process, a rollback to the previous certificate is always a viable option.

Reported Start Time: 27 April 2024 04:30 GMT

Next Update: At conclusion of the Maintenance Activity.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. If you have a support inquiry on this, please mention CRM incident (#001329438) so that we can associate queries related to this event.

Cybersource Support Center
Posted on Apr 25, 2024 - 14:27 UTC
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024
Payment Services Disruption
Resolved - The issue affecting Tax transaction services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: April 19, 2024
Reported End Time: 07:41 GMT on April 25, 2024

Impact: Customers are now able to use Tax transaction services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Apr 26, 14:45 UTC
Monitoring - The issue affecting Tax transactions with Cybersource is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Tax transaction services as normal.

Reported Start Time: April 19, 2024
Reported End Time: 07:41 GMT on April 25, 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Apr 25, 17:15 UTC
Identified - We have identified the issue that is currently affecting Merchants processing Tax transactions with Cybersource. We are working urgently to implement a mitigation.

Impact: Intermittent latency or timeouts processing Tax transactions with Cybersource.

Reported Start Time: April 19, 2024

Next Update: As status changes or as additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Apr 23, 23:57 UTC
Update - Cybersource continues to investigate the issue that is currently affecting Merchants processing Tax transactions with Cybersource. We are working urgently to resolve.

Impact: Intermittent latency or timeouts processing Tax transactions with Cybersource.

Reported Start Time: April 19, 2024

Next Update: As status changes or as additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Apr 23, 23:27 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Merchants processing Tax transactions with Cybersource.

We are investigating the cause and working urgently to resolve the issue.

Impact: Intermittent latency or timeouts processing Tax transactions with Cybersource.

Reported Start Time: April 19, 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Apr 23, 22:35 UTC
Apr 25, 2024
Apr 24, 2024

No incidents reported.

Apr 23, 2024
Scheduled System Downtime for RuPay Transactions on Cybersource
Completed - The scheduled maintenance has been completed.
Apr 23, 07:39 UTC
Update - Scheduled maintenance is now complete.
Apr 23, 07:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 18:30 UTC
Scheduled - We would like to inform you of an upcoming scheduled maintenance activity which will impact RuPay transactions via Cybersource. This activity involves updating the signer certificates, which are due for expiration in May 2024, with the National Payments Corporation of India for the RuPay acquirers (rupayhdfc, rupayaxis, rupayyesbank) in the Production environment. As a result, there will be a temporary disruption to our services. The affected portfolios have been notified.

The maintenance is scheduled for 23rd April between 12am to 3am IST, with an expected downtime of 1 hour.

Following services will be impacted during this period:
Payer Auth (seamless and redirection)
Tokenization (Registration, Subsequent, De registration)
Standing Instruction -Seamless, Redirection (Registration, Modification, Intimation)
Online Reversal
Hashing for redirection
Digital Signature authentication.
Apr 16, 10:34 UTC
Rupay Processor Issue
Resolved - The issue affecting Rupay settlement processing has now been fully resolved.

Reported Start Time:18:39 GMT on 22 April 2024
Reported End Time: 02:22 GMT on 23 April 2024

Impact:Users may have experienced settlement processing error messages or a funding delay for the transactions impacted in April 22nd's batch. The issue now has been fully resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18145674
Apr 23, 05:02 UTC
Update - We continue to work with Rupay on the issue affecting Rupay settlement processing and we appreciate your patience. This may cause a funding delay for the transactions impacted in April 22nd's batch.

Impact: Users may experience settlement processing error messages or a funding delay for the transactions impacted in April 22nd's batch.

Reported Start Time: 18:39 GMT on 22 April 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18145674
Apr 22, 23:05 UTC
Identified - We have identified the issue affecting Rupay settlement processing and we appreciate your patience as we work with Rupay to urgently implement a mitigation.

Impact: Users may experience settlement processing error messages.

Reported Start Time: 18:39 GMT on 22 April 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18145674
Apr 22, 22:39 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Rupay settlement processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience settlement processing error messages.

Reported Start Time: 18:39 GMT on 22 April 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18145674
Apr 22, 21:31 UTC
Apr 22, 2024
Apr 21, 2024

No incidents reported.

Apr 20, 2024
CyberSource Security Update - SSL Certificate Replacement (Possible Action Required)
Completed - The scheduled maintenance has been completed.
Apr 20, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:44 UTC
Scheduled - Dear Valued Customer

Summary
Entrust discovered that some Extended Validation (EV) SSL/TLS certificates issued between September 11, 2023, and March 18, 2024, were missing a specific component required by the EV guidelines. This component links the certificate to the Certificate Policy (CP) and the Certification Practice Statement (CPS) of the issuer. EV Code Signing certificates are not impacted by this issue. Entrust is required to revoke affected EV SSL/TLS certificates by April 19, 2024. Entrust has taken steps to address and prevent the issue from happening again.

POSSIBLE ACTION REQUIRED
Merchants that are explicitly trusting the Leaf Certificates in the Cybersource endpoints list below will need to take action by engaging their network team or their developer team and re-apply the new certificates to avoid connection outage before April 19, 2024.

Merchants who trust the SSL/TLS certificate chain through the Root and Intermediate CA (this is called hierarchical trust) and do not explicitly store a local copy of the leaf certificate in their trust store, do not need to take any action at this time.

How can I tell what SSL certificate I am using?
You will need to engage your server administrator or your network support team.

What is CyberSource’s recommendation?
Cybersource recommends trusting the Root and Intermediate CA SSL certificates on all of its secure endpoints. This avoids the need to renew the server-level certificate every year. If you are following our best practice, no additional steps are needed at this time. If your application or environment requires trusting of server-level certificates, then you will need to update these certificates immediately to avoid any production impact.

Where can I find the latest SSL server-level certificates?
Leaf Certificates of the impacted Cybersource endpoints can be found in the below Knowledgebase article:

https://support.cybersource.com/s/article/Where-can-I-find-the-latest-version-of-Cybersource-server-level-SSL-certificates

List of Cybersource Impacted endpoints:
apitest.cybersource.com
accountupdater.cybersource.com
api.cybersource.com
batch.cybersource.com
ics2wstest.ic3.com
ics2wstesta.ic3.com
api.accountupdatertest.cybersource.com
api.accountupdater.cybersource.com
ics2ws.ic3.com
ics2wsa.ic3.com
api.in.cybersource.com
ics2ws.in.ic3.com
batch.in.cybersource.com


Please contact your Customer Support representatives for any questions you may have about this change.

Thank You,
CyberSource Customer Support
Mar 22, 23:42 UTC
Visa Platform Connect (VPC) Maintenance Weekend
Completed - The scheduled maintenance has now been completed, thank you.
Apr 20, 17:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:55 UTC
Scheduled - Cybersource will be conducting a Core System Maintenance Activity on Friday April 19, 2024, and Saturday April 20, 2024. There may be short periods of interruptions during this time.

Impact: Be informed of anticipated delays to TC33 processing between the hours of 16:00 GMT and 18:00 GMT on both Friday, April 19th & Saturday, April 20th, 2024.

Reported Start Time: 16:00 GMT on 19 April 2024

Next Update: At conclusion of the Maintenance Activity.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18124504
Apr 19, 22:53 UTC
Apr 19, 2024
Rupay Processor Issue
Resolved - The issue affecting Rupay transaction processing has now been resolved.

Reported Start Time: 03:00 GMT 18 April 2024
Reported End Time: 08:00 GMT 19 April 2024

Impact: Customers are now able to use the Rupay transaction processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18117196
Apr 19, 15:04 UTC
Identified - We have identified the issue affecting Rupay transaction processing and we appreciate your patience as we work with Rupay on mitigation.

Impact: Users may experience payment processing error messages.

Reported Start Time: 03:00 GMT 18 April 2024

Next Update: As Status Changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18117196
Apr 18, 09:34 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Rupay transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 03:00 GMT 18 April 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18117196
Apr 18, 08:51 UTC
Apr 18, 2024
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Service Disruption
Resolved - The issue affecting Payment Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 April 2024 08:12 GMT
Reported End Time: 15 April 2024 08:35 GMT

Impact: Customers are now able to use Payment Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18094243
Apr 15, 13:04 UTC
Monitoring - The issue affecting Payment Services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Payment Services as normal

Reported Start Time: 15 April 2024 08:12 GMT
Reported End Time: 15 April 2024 08:35 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18094243
Apr 15, 09:21 UTC
Investigating - Cybersource was aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.”
Apr 15, 09:11 UTC
Apr 14, 2024
Payment Service Disruption
Resolved - The issue affecting Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:04:01 GMT on 4/13/2024
Reported End Time:04:07 GMT on 4/13/2024

Impact: Customers are now able to use Payment services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC18089861
Apr 14, 06:06 UTC
Monitoring - Cybersource mitigated an issue affecting Payment services. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Payment services as normal.

Reported Start Time:04:01 GMT on 4/13/2024
Reported End Time:04:07 GMT on 4/13/2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC18089861
Apr 14, 04:28 UTC
Apr 13, 2024

No incidents reported.

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