Cybersource Status

Business Center Transaction Search and Case Manager Service Disruption

Update - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center for Transaction Search and Case Manager as expected.

Reported Start Time:24 November 2025
Reported End Time: 27 November 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23040111
Nov 29, 2025 - 00:37 UTC

Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center for Transaction Search and Case Manager as expected.

Reported Start Time:24 November 2025
Reported End Time: 27 November 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23040111
Nov 27, 2025 - 18:23 UTC

Update - We are receiving reports of latency for Transaction Search and Case Manager. We are continuing to investigate and are working urgently to resolve the issue.

Impact:Merchants may have experienced intermittent missing transactions or slow searches in Transaction Search and Case Management.

Reported Start Time: 24 November 2025

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23040111 & INC23054295
Nov 26, 2025 - 16:59 UTC

Update - We are observing stability for Transaction Search and Case Manager. We continue to monitor and appreciate your patience.

Impact:Merchants may have experienced intermittent missing transactions or slow searches in Transaction Search and Case Management.

Reported Start Time: 24 November 2025

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23040111 & INC23054295
Nov 25, 2025 - 19:25 UTC

Update - Cybersource continues to investigate the issue that is currently affecting the Business Center for Transaction Search and Case Manager.

We are working urgently to resolve the issue and appreciate your patience.

Impact:Merchants may experience missing transactions or slow searches in Transaction Search and Case Management.

Reported Start Time: 24 November 2025

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23040111 & INC23054295
Nov 25, 2025 - 14:58 UTC

Update - Cybersource continues to investigate the issue that is currently affecting the Business Center for Transaction Search and Case Manager.

We are working urgently to resolve the issue and appreciate your patience.

Impact:Merchants may experience missing transactions or slow searches in Transaction Search and Case Management.

Reported Start Time:24 November 2025

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23040111
Nov 24, 2025 - 17:22 UTC

Investigating - Cybersource is aware of an issue that is currently affecting the Business Centerfor Transaction Search and Case Manager.

We are investigating the cause and working urgently to resolve the issue.

Impact:Merchants may experience missing transaction or slow searches in Transaction search and Case Management Search.

Reported Start Time:24 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23040111
Nov 24, 2025 - 16:28 UTC

About This Site

We use this page to communicate service availability and status for Cybersource. Subscribe to get real-time updates via Email, SMS.

For more information on our Status Page and how to use it, see our support article: Status Page

API Connection/Endpoints Operational

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Webhooks Operational

Corporate and Support Web Sites Operational

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Payment Gateway Processing Operational

Ahli United Bank in Bahrain Operational

AIB Merchant Services (AIBMS) Operational

American Express Direct Operational

Bambora (Payworks) Operational

Bank of America Merchant Services on OmniPay Direct Operational

Barclaycard HISO (Payworks) Operational

Barclays Merchant Services Operational

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Chase Paymentech Solutions Operational

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Customer Invoicing and Pay by Link Operational

Digital Payments Operational

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Portals Operational

Access/Login - Business Center Operational

Analytics - Business Center Operational

Batch/File Upload - Business Center Operational

Case Management Search - Business Center Operational

Portfolio Management - Business Center Operational

Reports - Business Center Operational

Transaction Search - Business Center Operational

Virtual Terminal - Business Center Operational

Acceptance Devices - Business Center Operational

Acceptance Devices - Gateway Manager Operational

Risk Operational

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Bin Lookup Operational

Decision Manager (DM) Operational

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Third Party Applications Operational

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Portals Operational

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Settlement/Batching Operational

Ahli United Bank in Bahrain Operational

AIB Merchant Services (AIBMS) Operational

American Express Direct Operational

Bank of America Merchant Services on OmniPay Direct Operational

Barclaycard HISO (Payworks) Operational

Barclays Merchant Services Operational

Cardnet International on OmniPay Direct Operational

Chase Paymentech Solutions Operational

China UnionPay Operational

Cielo Operational

Comercio Latino Operational

Citibank India Operational

Credit Mutuel-CIC Operational

Cybersource Latin American Processing Operational

eCheck/ACH Operational

Elavon Operational

Elavon Americas Operational

Elavon (Payworks) Operational

FDC Compass Operational

FDC Germany Operational

FDC Nashville Global Operational

FDI Australia Operational

FDMS Nashville Operational

FDMS South Operational

First Data Merchant Solutions(Europe) on OmniPay Direct Operational

French Gateways Operational

Getneton Software Express Operational

Global Payments Greenhouse South Authorization Platform Operational

Global Payments International Acquiring on OmniPay Direct Operational

Global Payments North America (GPN) Operational

Global Payments Omnipay (Payworks) Operational

HBoS Operational

RuPay Operational

HSBC Operational

Ingenico ePayments Operational

JCN Gateway Operational

Lloyds-OmniPay Operational

LloydsTSB Cardnet Operational

Lynk Operational

Moneris Operational

PayEase China Operational

Prosa Operational

RBS WorldPay Atlanta Operational

Rede Operational

Saudi Payments Operational

Six Operational

Software Express (Getnet) Operational

Streamline Operational

TeleCheck Operational

TSYS Acquiring Solutions Operational

UATP Operational

Vero Operational

Visa Platform Connect (VPC) Gateways Operational

Worldpay VAP Operational

Barclays Merchant Services (HISO) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 2, 2025

No incidents reported today.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

Unresolved incident: Business Center Transaction Search and Case Manager Service Disruption.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

Nov 26, 2025

Nov 25, 2025

Nov 24, 2025

Nov 23, 2025

No incidents reported.

Nov 22, 2025

FDC Nashville Global Service Disruption

Postmortem - Read details
Nov 26, 23:08 UTC

Resolved - The issue affecting FDC Nashville Global has now been fully resolved.

Reported Start Time: 20 November 2025 03:29 GMT
Reported End Time: 22 November 2025 00:16 GMT

Impact: Customers are now able to use FDC Nashville Global services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23020945
Nov 22, 15:59 UTC

Update - We appreciate your continued patience as we work to process the affected transactions and closely monitoring.

Impact: Merchant payments and refunds may have been rejected during settlement due to an exception.

Reported Start Time:20 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Nov 22, 05:53 UTC

Update - We appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchant Payments and Refunds rejected at Settlement with an exception.

Reported Start Time:20 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Nov 22, 03:13 UTC

Update - We continue to work on a fix for the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchant Payments and Refunds rejected at Settlement with an exception.

Reported Start Time:20 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23020945
Nov 22, 02:11 UTC

Update - We are continuing to work on a fix for the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchant Payments and Refunds rejected at Settlement with an exception.

Reported Start Time:20 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23020945
Nov 22, 01:07 UTC

Identified - We have identified the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchant Payments and Refunds rejected at Settlement with an exception.

Reported Start Time:20 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Nov 21, 23:11 UTC

Investigating - Cybersource is aware of an issue that is currently affecting FDC Nashville Global transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchant Payments and Refunds rejected at Settlement with an exception.

Reported Start Time:20 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Nov 21, 22:10 UTC

Nov 21, 2025

Virtual Terminal Service Disruption in Testing Environment

Postmortem - Read details
Nov 21, 20:17 UTC

Resolved - The issue affecting the Virtual Terminal in our Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:20 November 2025
Reported End Time:16:33 GMT 20 November 2025

Impact: Customers are now able to use the Virtual Terminal in our Testing Environment as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23000818
Nov 21, 20:03 UTC

Monitoring - We have implemented a fix and we are monitoring closely to ensure the issue is resolved.

Impact:The issue has been mitigated, and customers are now able to use the Virtual Terminal or Virtual Terminal Setting in the Testing Environment as expected.

Reported Start Time:20 November 2025
Reported End Time:16:33 GMT 20 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23000818
Nov 20, 21:37 UTC

Identified - We have identified the issue affecting the Virtual Terminal in our Testing Environment and we appreciate your patience as we work urgently to implement a mitigation.

Impact: -Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment.

Reported Start Time:20 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-35140
Nov 20, 14:39 UTC

Investigating - Cybersource is aware of an issue that is currently affecting Virtual Terminal in our Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact:
-Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment.

Reported Start Time:20 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:EPS-35140
Nov 20, 12:26 UTC

Barclays HISO connection for Acceptance Devices Service Disruption

Postmortem - Read details
Nov 21, 01:51 UTC

Resolved - The issue affecting Barclays HISO connection for Acceptance devices solution service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:19 November 2025 15:50 GMT
Reported End Time: 19 November 2025 20:03 GM

Impact: Customers are now able to use Barclays HISO connection for Acceptance devices solution as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22981165
Nov 21, 01:28 UTC

Monitoring - Cybersource was aware of an issue that affected Barclays HISO connection for Acceptance devices solution.

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use Barclays HISO connection for Acceptance devices solution

Reported Start Time: 19 November 2025 15:50 GMT
Reported End Time: 19 November 2025 20:03 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22981165
Nov 20, 10:19 UTC

Nov 20, 2025

Business Center Service Disruption

Postmortem - Read details
Nov 20, 03:10 UTC

Resolved - The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15:30 GMT, 17 November 2025
Reported End Time: 17:30 GMT, 18 November 2025

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22941303
Nov 20, 02:15 UTC

Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time: 15:30 GMT, 17 November 2025
Reported End Time: 17:30 GMT, 18 November 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22941303
Nov 19, 00:51 UTC

Update - We remain focused on our investigation into the issue affecting the performance of the Business Center.

Your patience during this time is greatly appreciated as we continue to work towards mitigation.

Impact: Merchants may experience latency while navigating in the Business Center pages and performing various tasks in the Business Center.

Reported Start Time: 17 November 2025 at 15:30 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-35065
Nov 17, 20:04 UTC

Update - We continue to investigate the issue affecting the performance of the Business Center and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchants may experience latency while navigating in the Business Center pages and performing various tasks in the Business Center.

Reported Start Time: 17 November 2025 at 15:30 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-35065
Nov 17, 19:11 UTC

Investigating - Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience latency while navigating in the Business Center pages and performing various tasks in the Business Center.

Reported Start Time: 17 November 2025 at 15:30 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-35065
Nov 17, 18:14 UTC

Nov 19, 2025

Tokenization and Secure Storage Service Disruption

Postmortem - Read details
Nov 20, 22:37 UTC

Resolved - The issue affecting Token Management Service (TMS) or Secure Storage (SS) services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact:Merchants may have experienced intermittent latency or errors when accessing the TMS or SS services to create/delete/retrieve/update tokens. This may also cause delays or interruptions in payment processing. Merchants may have also experienced issues with Paypal payment processing, Tax Calculation and/or the Decision Manager services.

Reported Start Time:02:09 GMT 19 November 2025
Reported End Time:17:33 GMT 19 November 2025

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22981864
Nov 19, 22:44 UTC

Monitoring - We have implemented a fix and are monitoring to confirm the issue is fully resolved.

Impact:Merchants may have experienced intermittent latency or errors when accessing the TMS or SS services to create/delete/retrieve/update tokens. This may also cause delays or interruptions in payment processing. Merchants may have also experienced issues with Paypal payment processing, Tax Calculation and/or the Decision Manager services.

Reported Start Time:02:09 GMT 19 November 2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22981864
Nov 19, 21:59 UTC

Identified - We have identified the issue affecting Token Management Service (TMS) or Secure Storage (SS) services. and we appreciate your patience as we work urgently to implement a mitigation.

Impact:Merchants may be experiencing intermittent latency or errors when accessing the TMS or SS services to create/delete/retrieve/update tokens. This may also cause delays or interruptions in payment processing.

Reported Start Time:02:09 GMT 19 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22981864
Nov 19, 17:48 UTC

Investigating - Cybersource is aware of an issue that may be affecting Payment services. We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using Cybersource’s Token Management Service (TMS) may be experiencing intermittent latency or errors when accessing the TMS services to create new tokens. This may also cause delays or interruptions in payment processing.

Some merchants may experience transaction disruptions and merchants may experience delays in recurring and/or subscription-based payments that rely on stored information.

Reported Start Time: 02:09 GMT 19 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22981864
Nov 19, 17:40 UTC

Paymentech Authorization Reversals Service Disruption

Postmortem - Read details
Nov 19, 06:45 UTC

Resolved - The issue affecting Paymentech Authorization Reversals has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17 November 2025 16:00 GMT
Reported End Time: 18 November 2025 15:37 GMT

Impact: Customers are now able to use (Insert Payment Service) services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22959215
Nov 19, 06:32 UTC

Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are no longer seeing issues with Paymentech Authorization Reversals

Reported Start Time: 17 November 2025 16:00 GMT
Reported End Time: 18 November 2025 15:37 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22959215
Nov 18, 16:04 UTC

Investigating - Cybersource is aware of an issue that is currently affecting Paymentech Authorization Reversals

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience Paymentech Authorization Reversals Failing with Invalid Request Format error.

Reported Start Time: 17 November 2025 16:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22959215
Nov 18, 15:37 UTC

Nov 18, 2025

Decision Manager - Service Disruption

Resolved - The issue affecting the Decision Manager Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 16:05 GMT on 17 November 2025
Reported End Time: 21:04 GMT on 17 November 2025

Impact: Customers are now able to use the Decision Manager Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22944812
Nov 18, 01:04 UTC

Identified - Cybersource is aware of an issue that is affecting the Business Center’s Decision Manager and we appreciate your patience as we work urgently to implement a mitigation.

Impact: For Decision Manager, some decisions on orders may not reflect properly in the Business Center.

Reported Start Time: 17 November 2025 at 16:05 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22944812
Nov 17, 22:41 UTC