Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Worldpay VAP gateway services as expected.
Reported Start Time: 20:00 GMT 7 November 2024
Reported End Time: 01:16 GMT 20 November 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Nov 20, 2024 - 18:32 UTC
Impact: The issue has been mitigated and customers are now able to use the Worldpay VAP gateway services as expected.
Reported Start Time: 20:00 GMT 7 November 2024
Reported End Time: 01:16 GMT 20 November 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Nov 20, 2024 - 18:32 UTC
Update - We continue to work towards mitigation of the identified issue affecting some of Worldpay VAP transaction processing, and we appreciate your patience.
Impact: Users may experience payment processing error messages.
Next Update: When status changes or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Incident #: TBD
Nov 08, 2024 - 18:31 UTC
Impact: Users may experience payment processing error messages.
Next Update: When status changes or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Incident #: TBD
Nov 08, 2024 - 18:31 UTC
Identified - We have identified the issue affecting some of Worldpay VAP transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience payment processing error messages.
Next Update: When status changes or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Nov 08, 2024 - 00:38 UTC
Impact: Users may experience payment processing error messages.
Next Update: When status changes or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Nov 08, 2024 - 00:38 UTC
Update - Cybersource continues to investigate the issue that is currently affecting Worldpay VAP services.
We appreciate your patience and are working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions that are being declined for 136 / 141 / 142 Vantiv CNP response codes.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Nov 07, 2024 - 23:29 UTC
We appreciate your patience and are working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions that are being declined for 136 / 141 / 142 Vantiv CNP response codes.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Nov 07, 2024 - 23:29 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Worldpay VAP services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions are being declined.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Nov 07, 2024 - 22:41 UTC
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions are being declined.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Nov 07, 2024 - 22:41 UTC
Identified - We have identified the issue affecting the new Recurring Billing services and we appreciate your patience as we work urgently to implement a mitigation.
Impact: This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
Reported Start Time: 18 November 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
Nov 19, 2024 - 00:27 UTC
Impact: This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
Reported Start Time: 18 November 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
Nov 19, 2024 - 00:27 UTC
Investigating - Cybersource is aware of an issue that is currently affecting new Recurring Billing services.
Due to an identified issue, the payments initiated by the new Recurring Billing engine have not been processed today November 18, 2024, and will currently remain on hold while we troubleshoot the issue.
This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
We are investigating the cause and working urgently to resolve the issue.
Impact: This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
Nov 18, 2024 - 23:36 UTC
Due to an identified issue, the payments initiated by the new Recurring Billing engine have not been processed today November 18, 2024, and will currently remain on hold while we troubleshoot the issue.
This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
We are investigating the cause and working urgently to resolve the issue.
Impact: This may delay your recurring payments until the issue is resolved. Teams have been continually working on the issue since it was identified.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: tbd
Nov 18, 2024 - 23:36 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 08, 2024 - 21:33 UTC
Nov 08, 2024 - 21:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 05, 2024 - 04:00 UTC
Nov 05, 2024 - 04:00 UTC
Scheduled - Dear Valued Customer,
What is happening:
Cloudflare has decided to replace their soon-to-expire DigiCert SSL/TLS certificates with SSL.COM certificates on December 31, 2024.
You are receiving this notification because you are using one of Cybersource's browser-based connections on one or more of the following endpoints:
• flex.in.cybersource.com
• secureacceptance.in.cybersource.com
When Cybersource will activate the SSL.COM Certificates:
Cybersource plans to activate the new SSL.COM certificates on its browser-based connection endpoints on the following dates:
• CAS/Test Environment: November 5th, 2024, 4:00 GMT [Completed]
• Production Environment: December 9th, 2024, 4:00 GMT
Action Required:
• If you access these specific endpoints via web browsers, no action is required. The new SSL/TLS certificates for Cloudflare is already present in all major browsers.
• If you access these endpoints via server-to-server communication, you must import/install Cloudflare SSL certificates available as an attachment to the below knowledgebase article before the above change dates.
https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=000003202
• If your company uses third-party software that submits transactions for processing, consult with your software provider to make all necessary changes.
Please contact your Customer Support representatives for any questions you may have about this change.
Thank You,
Cybersource Customer Support
Nov 5, 2024 04:00 - Dec 10, 2024 06:00 UTC
What is happening:
Cloudflare has decided to replace their soon-to-expire DigiCert SSL/TLS certificates with SSL.COM certificates on December 31, 2024.
You are receiving this notification because you are using one of Cybersource's browser-based connections on one or more of the following endpoints:
• flex.in.cybersource.com
• secureacceptance.in.cybersource.com
When Cybersource will activate the SSL.COM Certificates:
Cybersource plans to activate the new SSL.COM certificates on its browser-based connection endpoints on the following dates:
• CAS/Test Environment: November 5th, 2024, 4:00 GMT [Completed]
• Production Environment: December 9th, 2024, 4:00 GMT
Action Required:
• If you access these specific endpoints via web browsers, no action is required. The new SSL/TLS certificates for Cloudflare is already present in all major browsers.
• If you access these endpoints via server-to-server communication, you must import/install Cloudflare SSL certificates available as an attachment to the below knowledgebase article before the above change dates.
https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=000003202
• If your company uses third-party software that submits transactions for processing, consult with your software provider to make all necessary changes.
Please contact your Customer Support representatives for any questions you may have about this change.
Thank You,
Cybersource Customer Support
Nov 5, 2024 04:00 - Dec 10, 2024 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 05, 2024 - 04:00 UTC
Nov 05, 2024 - 04:00 UTC
Scheduled - Dear Valued Customer,
What is happening:
Cloudflare has decided to replace their soon-to-expire DigiCert SSL/TLS certificates with SSL.COM certificates on December 31, 2024.
You are receiving this notification because you are using one of Cybersource's browser-based connections on one or more of the following endpoints:
• flex.cybersource.com
• secureacceptance.cybersource.com
When Cybersource will activate the SSL.COM Certificates:
Cybersource plans to activate the new SSL.COM certificates on its browser-based connection endpoints on the following dates:
• CAS/Test Environment: November 5th, 2024, 4:00 GMT [Completed]
• Production Environment: December 10, 2024, 4:00 GMT
Action Required:
• If you access these specific endpoints via web browsers, no action is required. The new SSL/TLS certificates for Cloudflare is already present in all major browsers.
• If you access these endpoints via server-to-server communication, you must import/install Cloudflare SSL certificates available as an attachment to the below knowledgebase article before the above change dates.
https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=000003202
• If your company uses third-party software that submits transactions for processing, consult with your software provider to make all necessary changes.
Please contact your Customer Support representatives for any questions you may have about this change.
Thank You,
Cybersource Customer Support
Nov 5, 2024 04:00 - Dec 11, 2024 06:00 UTC
What is happening:
Cloudflare has decided to replace their soon-to-expire DigiCert SSL/TLS certificates with SSL.COM certificates on December 31, 2024.
You are receiving this notification because you are using one of Cybersource's browser-based connections on one or more of the following endpoints:
• flex.cybersource.com
• secureacceptance.cybersource.com
When Cybersource will activate the SSL.COM Certificates:
Cybersource plans to activate the new SSL.COM certificates on its browser-based connection endpoints on the following dates:
• CAS/Test Environment: November 5th, 2024, 4:00 GMT [Completed]
• Production Environment: December 10, 2024, 4:00 GMT
Action Required:
• If you access these specific endpoints via web browsers, no action is required. The new SSL/TLS certificates for Cloudflare is already present in all major browsers.
• If you access these endpoints via server-to-server communication, you must import/install Cloudflare SSL certificates available as an attachment to the below knowledgebase article before the above change dates.
https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=000003202
• If your company uses third-party software that submits transactions for processing, consult with your software provider to make all necessary changes.
Please contact your Customer Support representatives for any questions you may have about this change.
Thank You,
Cybersource Customer Support
Nov 5, 2024 04:00 - Dec 11, 2024 06:00 UTC
About This Site
We use this page to communicate service availability and status for Cybersource. Subscribe to get real-time updates via Email, SMS.
For more information on our Status Page and how to use it, see our support article: Status Page
API Connection/Endpoints
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Operational
Flex
Operational
Rest API
Operational
SCMP
Operational
Secure Acceptance
Operational
Simple Order API
Operational
SOAP Toolkit
Operational
Webhooks
Operational
Corporate and Support Web Sites
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Operational
Corporate Site
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Operational
Developer Center
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Operational
Status Page
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Operational
Support Center
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Operational
Payment Gateway Processing
Operational
Ahli United Bank in Bahrain
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Operational
AIB Merchant Services (AIBMS)
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Operational
American Express Direct
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Operational
Bambora (Payworks)
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Operational
Bank of America Merchant Services on OmniPay Direct
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Operational
Barclaycard HISO (Payworks)
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Operational
Barclays Merchant Services
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Operational
Barclays Merchant Services (HISO)
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Operational
Cardnet International on OmniPay Direct
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Operational
Chase Paymentech Solutions
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Operational
China UnionPay
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Operational
Cielo
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Operational
Citibank India
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Operational
Comercio Latino
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Operational
Concardis (Payworks)
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Operational
Credit Mutuel-CIC
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Operational
Cybersource Latin American Processing
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Operational
eCheck/ACH
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Operational
Elavon
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Operational
Elavon Americas
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Operational
Elavon (Payworks)
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Operational
FDC Compass
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Operational
FDC Germany
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Operational
FDC Nashville Global
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Operational
FDI Australia
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Operational
FDMS Nashville
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Operational
FDMS South
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Operational
Fexco DCC (Payworks)
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Operational
First Data Merchant Solutions(Europe) on OmniPay Direct
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Operational
French Gateways
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Operational
Getneton Software Express
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Operational
Global Payments Greenhouse South Authorization Platform
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Operational
Global Payments International Acquiring on OmniPay Direct
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Operational
Global Payments North America (GPN)
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Operational
Global Payments Omnipay (Payworks)
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Operational
Global Payments UCP (Payworks)
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Operational
HBoS
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Operational
RuPay
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Operational
HSBC
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Operational
Ingenico ePayments
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Operational
JCN Gateway
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Operational
Lloyds-OmniPay
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Operational
LloydsTSB Cardnet
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Operational
Lynk
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Operational
Moneris
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Operational
PayEase China
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Operational
Prosa
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Operational
RBS WorldPay Atlanta
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Operational
Rede
?
Operational
Saudi Payments
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Operational
Six
?
Operational
Software Express (Getnet)
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Operational
Streamline
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Operational
TeleCheck
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Operational
TSYS Acquiring Solutions
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Operational
UATP
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Operational
Vero
?
Operational
Visa Platform Connect (VPC) Gateways
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Operational
Worldpay VAP
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Operational
Payment Services
Partial Outage
Account Updater
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Operational
Alternative Payments
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Operational
Acceptance Devices
Operational
Customer Invoicing
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Operational
Digital Payments
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Operational
Dynamic Currency Conversion
Operational
Payment Services
Operational
Payouts
Operational
Recurring Billing
?
Partial Outage
Secure Storage
Operational
Tax
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Operational
Tokenization (TMS)
Operational
Unified Checkout
Operational
Wells Fargo Service Fee
Operational
Portals
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Operational
Access/Login - Business Center
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Operational
Analytics - Business Center
Operational
Batch/File Upload - Business Center
Operational
Case Management Search - Business Center
Operational
Portfolio Management - Business Center
Operational
Reports - Business Center
Operational
Transaction Search - Business Center
Operational
Virtual Terminal - Business Center
Operational
Acceptance Devices - Business Center
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Operational
Risk
Operational
Account Take Over Protection
Operational
Bin Lookup
Operational
Decision Manager (DM)
Operational
Fraud Management Essentials
Operational
List Manager
Operational
Partner Risk Controls
Operational
Payer Authentication Processing
Operational
Third Party Applications
?
Operational
Sandbox/Testing Environment
?
Operational
API Connection/Endpoints
?
Operational
Payment Gateway Processing
Operational
Payment Services
Operational
Portals
?
Operational
Settlement/Batching
Operational
Acceptance Devices
Operational
Settlement/Batching
?
Operational
Ahli United Bank in Bahrain
?
Operational
AIB Merchant Services (AIBMS)
?
Operational
American Express Direct
?
Operational
Bank of America Merchant Services on OmniPay Direct
?
Operational
Barclaycard HISO (Payworks)
?
Operational
Barclays Merchant Services
?
Operational
Cardnet International on OmniPay Direct
?
Operational
Chase Paymentech Solutions
?
Operational
China UnionPay
?
Operational
Cielo
?
Operational
Comercio Latino
?
Operational
Citibank India
?
Operational
Credit Mutuel-CIC
?
Operational
Cybersource Latin American Processing
?
Operational
eCheck/ACH
?
Operational
Elavon
?
Operational
Elavon Americas
?
Operational
Elavon (Payworks)
?
Operational
FDC Compass
?
Operational
FDC Germany
?
Operational
FDC Nashville Global
?
Operational
FDI Australia
?
Operational
FDMS Nashville
?
Operational
FDMS South
?
Operational
First Data Merchant Solutions(Europe) on OmniPay Direct
?
Operational
French Gateways
?
Operational
Getneton Software Express
?
Operational
Global Payments Greenhouse South Authorization Platform
?
Operational
Global Payments International Acquiring on OmniPay Direct
?
Operational
Global Payments North America (GPN)
?
Operational
Global Payments Omnipay (Payworks)
?
Operational
HBoS
?
Operational
RuPay
?
Operational
HSBC
?
Operational
Ingenico ePayments
?
Operational
JCN Gateway
?
Operational
Lloyds-OmniPay
?
Operational
LloydsTSB Cardnet
?
Operational
Lynk
?
Operational
Moneris
?
Operational
PayEase China
?
Operational
Prosa
?
Operational
RBS WorldPay Atlanta
?
Operational
Rede
?
Operational
Saudi Payments
?
Operational
Six
?
Operational
Software Express (Getnet)
?
Operational
Streamline
?
Operational
TeleCheck
?
Operational
TSYS Acquiring Solutions
?
Operational
UATP
?
Operational
Vero
?
Operational
Visa Platform Connect (VPC) Gateways
?
Operational
Worldpay VAP
?
Operational
Barclays Merchant Services (HISO)
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance