All Systems Operational

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For more information on our Status Page and how to use it, see our support article: Status Page

API Connection/Endpoints ? Operational
Flex Operational
Rest API Operational
SCMP Operational
Secure Acceptance Operational
Simple Order API Operational
SOAP Toolkit Operational
Webhooks Operational
Corporate and Support Web Sites ? Operational
Corporate Site ? Operational
Developer Center ? Operational
Status Page ? Operational
Support Center ? Operational
Payment Gateway Processing Operational
Ahli United Bank in Bahrain ? Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Bambora (Payworks) ? Operational
Bank of America Merchant Services on OmniPay Direct ? Operational
Barclaycard HISO (Payworks) ? Operational
Barclays Merchant Services ? Operational
Barclays Merchant Services (HISO) ? Operational
Cardnet International on OmniPay Direct ? Operational
Chase Paymentech Solutions ? Operational
China UnionPay ? Operational
Cielo ? Operational
Citibank India ? Operational
Comercio Latino ? Operational
Concardis (Payworks) ? Operational
Credit Mutuel-CIC ? Operational
Cybersource Latin American Processing ? Operational
eCheck/ACH ? Operational
Elavon ? Operational
Elavon Americas ? Operational
Elavon (Payworks) ? Operational
FDC Compass ? Operational
FDC Germany ? Operational
FDC Nashville Global ? Operational
FDI Australia ? Operational
FDMS Nashville ? Operational
FDMS South ? Operational
First Data Merchant Solutions(Europe) on OmniPay Direct ? Operational
French Gateways ? Operational
Getneton Software Express ? Operational
Global Payments Greenhouse South Authorization Platform ? Operational
Global Payments International Acquiring on OmniPay Direct ? Operational
Global Payments North America (GPN) ? Operational
Global Payments Omnipay (Payworks) ? Operational
Global Payments UCP (Payworks) ? Operational
HBoS ? Operational
RuPay ? Operational
HSBC ? Operational
Ingenico ePayments ? Operational
JCN Gateway ? Operational
Lloyds-OmniPay ? Operational
LloydsTSB Cardnet ? Operational
Lynk ? Operational
Moneris ? Operational
PayEase China ? Operational
Prosa ? Operational
RBS WorldPay Atlanta ? Operational
Rede ? Operational
Saudi Payments ? Operational
Six ? Operational
Software Express (Getnet) ? Operational
Streamline ? Operational
TeleCheck ? Operational
TSYS Acquiring Solutions ? Operational
UATP ? Operational
Vero ? Operational
Visa Platform Connect (VPC) Gateways ? Operational
Worldpay VAP ? Operational
Payment Services Operational
Account Updater ? Operational
Alternative Payments ? Operational
Acceptance Devices Operational
Customer Invoicing and Pay by Link ? Operational
Digital Payments ? Operational
Dynamic Currency Conversion Operational
Payment Services Operational
Payouts Operational
Recurring Billing ? Operational
Secure Storage Operational
Tax ? Operational
Tokenization (TMS) Operational
Unified Checkout Operational
Wells Fargo Service Fee Operational
Microform Integration ? Operational
Portals ? Operational
Access/Login - Business Center ? Operational
Analytics - Business Center Operational
Batch/File Upload - Business Center Operational
Case Management Search - Business Center Operational
Portfolio Management - Business Center Operational
Reports - Business Center Operational
Transaction Search - Business Center Operational
Virtual Terminal - Business Center Operational
Acceptance Devices - Business Center ? Operational
Acceptance Devices - Gateway Manager Operational
Risk Operational
Account Take Over Protection Operational
Bin Lookup Operational
Decision Manager (DM) Operational
Fraud Management Essentials Operational
List Manager Operational
Partner Risk Controls Operational
Payer Authentication Processing Operational
Third Party Applications ? Operational
Sandbox/Testing Environment ? Operational
API Connection/Endpoints ? Operational
Payment Gateway Processing Operational
Payment Services Operational
Portals ? Operational
Settlement/Batching Operational
Acceptance Devices Operational
Settlement/Batching ? Operational
Ahli United Bank in Bahrain ? Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Bank of America Merchant Services on OmniPay Direct ? Operational
Barclaycard HISO (Payworks) ? Operational
Barclays Merchant Services ? Operational
Cardnet International on OmniPay Direct ? Operational
Chase Paymentech Solutions ? Operational
China UnionPay ? Operational
Cielo ? Operational
Comercio Latino ? Operational
Citibank India ? Operational
Credit Mutuel-CIC ? Operational
Cybersource Latin American Processing ? Operational
eCheck/ACH ? Operational
Elavon ? Operational
Elavon Americas ? Operational
Elavon (Payworks) ? Operational
FDC Compass ? Operational
FDC Germany ? Operational
FDC Nashville Global ? Operational
FDI Australia ? Operational
FDMS Nashville ? Operational
FDMS South ? Operational
First Data Merchant Solutions(Europe) on OmniPay Direct ? Operational
French Gateways ? Operational
Getneton Software Express ? Operational
Global Payments Greenhouse South Authorization Platform ? Operational
Global Payments International Acquiring on OmniPay Direct ? Operational
Global Payments North America (GPN) ? Operational
Global Payments Omnipay (Payworks) ? Operational
HBoS ? Operational
RuPay ? Operational
HSBC ? Operational
Ingenico ePayments ? Operational
JCN Gateway ? Operational
Lloyds-OmniPay ? Operational
LloydsTSB Cardnet ? Operational
Lynk ? Operational
Moneris ? Operational
PayEase China ? Operational
Prosa ? Operational
RBS WorldPay Atlanta ? Operational
Rede ? Operational
Saudi Payments ? Operational
Six ? Operational
Software Express (Getnet) ? Operational
Streamline ? Operational
TeleCheck ? Operational
TSYS Acquiring Solutions ? Operational
UATP ? Operational
Vero ? Operational
Visa Platform Connect (VPC) Gateways ? Operational
Worldpay VAP ? Operational
Barclays Merchant Services (HISO) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 17, 2025

No incidents reported today.

Oct 16, 2025
Payment Service Disruption
Resolved - The issue affecting Paypal payment services has now been fully resolved. There were no issues identified within the Cybersource network.

Reported Start Time:15:09 GMT 16 October 2025
Reported End Time:16:26 GMT 16 October 2025

Impact: Customers are now able to use Paypal Payment services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22442819
Oct 16, 18:52 UTC
Monitoring - The issue affecting Paypal Payment services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Paypal Payment service as normal.

Reported Start Time:15:09 GMT 16 October 2025
Reported End Time:16:26 GMT 16 October 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22442819
Oct 16, 16:55 UTC
Investigating - Cybersource is aware of an issue that may be currently affecting Paypal Payment services. No issues have been identified within the Cybersource network.

We are continuing to investigate.

Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.

Reported Start Time: 15:09 GMT 16 October 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22442819
Oct 16, 16:44 UTC
Oct 15, 2025

No incidents reported.

Oct 14, 2025
Token Management Service Disruption
Resolved - The issue affecting Token Management services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:10:00 GMT 14 October 2025
Reported End Time:21:35 GMT 14 October 2025

Impact: Customers are now able to use Token Management services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22403706
Oct 14, 22:33 UTC
Monitoring - The issue affecting Token Management services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use Token Management services as normal.

Reported Start Time:10:00 GMT 14 October 2025
Reported End Time:21:33 GMT 14 October 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22403706
Oct 14, 21:58 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Token Management services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using Cybersource’s Token Management Service (TMS) may be experiencing intermittent latency or errors when accessing the TMS services to create new tokens. This may also cause delays or interruptions in payment processing.

Reported Start Time:14 October 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22403706
Oct 14, 21:46 UTC
API Service Disruption
Resolved - The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 10 October 2025, 12:17 GMT
Reported End Time: 10 October 2025, 12:56 GMT

Impact: Customers are now able to use the REST API Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22349750
Oct 14, 16:00 UTC
Update - We have identified the issue affecting some API services and mitigated the partial service disruption. We continue to work towards resolution and appreciate your patience.

Impact: Users may have experienced issues with REST API.

Reported Start Time: 10 October 2025, 12:17 GMT

Mitigated Time: 10 October 2025, 12:56 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22349750
Oct 10, 22:27 UTC
Monitoring - Cybersource has mitigated a partial API service disruption. We are investigating the cause and working urgently to resolve the issue.

We regret any inconvenience this may cause for our affected clients. We will provide regular updates until the issue is mitigated.

Reported Start Time: 10 October 2025, 12:17 GMT
Reported End Time: 10 October 2025, 12:56 GMT

Impact: Impact analysis is ongoing

Next Update: Within 60 minutes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC22349750
Oct 10, 14:05 UTC
Oct 13, 2025
Mastercard Clearing Issue
Postmortem - Read details
Oct 14, 09:13 UTC
Resolved - The issue affecting Mastercard settlements has now been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 1 October 2025 07:00 GMT
Reported End Time: 13 October 2025 16:05 GMT

Impact: The issue impacting Mastercard settlements has been resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22380528
Oct 13, 22:01 UTC
Monitoring - The issue affecting Mastercard settlements is now mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue impacting Mastercard settlements has been mitigated.

Reported Start Time: 1 October 2025 07:00 GMT
Reported End Time: 13 October 2025 16:05 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22380528
Oct 13, 16:40 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Mastercard settlements.

We are investigating the cause and working urgently to resolve the issue.

Impact: Acquirers may experience clearing rejection by Mastercard for Mastercard transactions.

Reported Start Time: 1 October 2025 07:00 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22380528
Oct 13, 16:11 UTC
Visa Platform Connect Disruption
Postmortem - Read details
Oct 14, 09:14 UTC
Resolved - The issue affecting Visa Platform Connect (VPC) for NON-credit authorization refund transactions has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 01 October 2025, 08:35 GMT
Reported End Time: 08 October 2025, 09:48 GMT

Impact: Users are now able to use the Visa Platform Connect (VPC) for NON-credit authorization refund transaction processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22310734
Oct 13, 05:00 UTC
Monitoring - The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use VPC as normal.

Reported Start Time: 01 October 2025, 08:35 GMT
Reported End Time: 08 October 2025, 09:48 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22310734 (EPS-34357)
Oct 8, 12:12 UTC
Identified - We have identified the issue affecting Visa Platform Connect (VPC) for NON-credit authorization refund transactions, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: VPC clients may experience issues with Refund/Batching via VPC connected through Mastercard. Customers may experience funding settlement issues.

Reported Start Time:08 October 2025, 07:55 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC22310734 (EPS-34357)
Oct 8, 10:31 UTC
Update - Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC) for NON-credit authorization refund transactions.

We are investigating the cause and working urgently to resolve the issue.

Impact: VPC clients may experience issues with Refund/Batching via VPC connected through Mastercard.

Reported Start Time: 08 October 2025, 07:55 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-34357
Oct 8, 09:08 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with Settlement/Batching via VPC connected through Mastercard.

Reported Start Time: 08 October 2025, 07:55 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-34357
Oct 8, 08:31 UTC
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Oct 9, 2025

No incidents reported.

Oct 8, 2025
Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025
Payer Authentication Issue
Postmortem - Read details
Oct 10, 20:15 UTC
Resolved - The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 04 October 2025, 09:41 GMT
Reported End Time: 04 OCtober 2025, 10:57 GMT

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22256498
Oct 4, 11:47 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Payer Authentication Service globally.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users in globally may experience issues with e-commerce authentication via the Payer Authentication Service.

Reported Start Time: 04 October 2025, 09:41 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22256498
Oct 4, 10:47 UTC
Oct 3, 2025
Comercio Latino Service Disruption
Resolved - The issue affecting Comercio Latino transaction processing has now been fully resolved.

Reported Start Time: 02 October 2025 at 16:24 GMT
Reported End Time: 02 October 2025 at 19:20 GMT

Impact: Customers are now able to use the Comercio Latino transaction processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868
Oct 3, 21:44 UTC
Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Comercio Latino services as expected.

Reported Start Time: 02 October 2025 at 16:24 GMT
Reported End Time: 02 October 2025 at 19:20 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868
Oct 2, 19:45 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Comercio Latino transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 02 October 2025 at 16:24 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868
Oct 2, 19:28 UTC
Service Disruption – Reports Business Center
Postmortem - Read details
Oct 9, 09:53 UTC
Resolved - The issue affecting Business Center Reports has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:02 October 2025, 04:40 GMT
Reported End Time: 03 October 2025,11:48 GMT

Impact: Customers are now able to use Business Center Reports as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC22243767
Oct 3, 14:07 UTC
Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22243767
Oct 3, 11:57 UTC
Update - Cybersource is aware of an issue that is currently affecting the Business Center Reports

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the Business Center reporting service. Some clients may not be able to download reports.

Reported Start Time: 3 October 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Oct 3, 11:07 UTC
Investigating - Visa is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Oct 3, 11:01 UTC
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