Asia Pacific Processor - Payment Services Disruption
Incident
Report for Cybersource
Resolved
The issue affecting an Asia Pacific Processor and their transaction and authorization processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
No issues were identified within Cybersource that could have been attributed to this incident.
Reported Start Time: 14:51 GMT on 12 July 2025
Reported End Time: 21:40 GMT on 12 July 2025
Impact: Customers are now able to use their payment processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21307828
No issues were identified within Cybersource that could have been attributed to this incident.
Reported Start Time: 14:51 GMT on 12 July 2025
Reported End Time: 21:40 GMT on 12 July 2025
Impact: Customers are now able to use their payment processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21307828
Identified
We continue to be in close contact with our client in China who is experiencing an increase in declined transactions. We regret any inconvenience this may cause for our customers and will provide regular updates until the issue is mitigated.
Reported Start Time: 14:51 GMT on 12 July 2025
Impact: Users may experience payment processing error messages.
Next Update: When current status changes.
Incident #: INC21307828
Reported Start Time: 14:51 GMT on 12 July 2025
Impact: Users may experience payment processing error messages.
Next Update: When current status changes.
Incident #: INC21307828
Investigating
Cybersource is aware of an issue that is currently affecting an Asia Pacific Processor and their transaction and authorization processing. We are aware of an Issuing client in China experiencing an increase in declined transactions.
We are in touch with our client and working with them to resolve the issue.
No issues have been identified within Cybersource that could be attributed to this incident.
Impact: Users may experience payment processing error messages.
Reported Start Time: 14:51 GMT on 12 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21307828
We are in touch with our client and working with them to resolve the issue.
No issues have been identified within Cybersource that could be attributed to this incident.
Impact: Users may experience payment processing error messages.
Reported Start Time: 14:51 GMT on 12 July 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21307828
This incident affected: Payment Services (Payment Services).